Warranty
At Mama Jewels, quality and craftsmanship come first. Even so, in rare cases a piece of jewelry can become damaged – which is why we offer a warranty on our jewelry.
Warranty period
925 sterling silver1 year
Gold (9K, 14K, 18K)2 years
Every case is assessed individually.
What does the warranty cover?
We will repair or replace your jewelry if the damage is caused by a manufacturing defect.
✓ Manufacturing defect – covered by the warranty
✗ A ring that has bent out of shape through everyday wear – not covered
What isn't covered?
The warranty does not cover:
- Normal wear and tear
- Damage caused by use (e.g. bent rings, scratches, knocks)
- Improper use or neglect
- Lost stones
- Contact with water (showering, swimming, doing the dishes, etc.)
- A leather strap that has gotten wet
- Lost jewelry
Care tip
Always handle your jewelry with care. We recommend that you:
- don't wear your jewelry in water
- handle your jewelry gently
- keep a small amount of breast milk (for breast milk jewelry) in case a repair is ever needed later on
If you received a damaged item
Contact us within 14 days of receiving your order. Send us an email including:
- your order number and full name
- a photo or video showing the damage
- a short description of the problem
If you contact us after the 14-day period, we may not be able to accept responsibility.
A note on silver
Silver is a softer metal than gold and can:
- bend out of shape more easily
- show signs of wear more quickly
Please handle silver jewelry with extra care.
Questions about the warranty? Email us at info@mamajewels.nl – we're happy to help.
